ITSA's complaint handling procedures

Following is a copy of ITSA's complaint handling procedure.
Following this also refers to how complaints are to be lodged or requests for reviews by Bankruptcy Regulations.
Considering Bankruptcy Regulation has no investigation policy or standards or fails to comply with the AGIS this is why complaints are fucked over.
Adam Toma has failed to comply and ensure any standards of Bankruptcy Regulations.
Mathew Osborne is also giving advice that trustees have the discretion to fuck everyone over. This is also the advice by ASIC that they have the discretion to also fuck you over. …........................ so if you have made a complaint and you have been fucked over and you do not understand why it is because both ITSA and ASIC have the discretion to fuck you over.

How very funny that Veronique Ingram at ITSA is protecting Adam Toma. Adam Toma, a corrupt Enforcement Manager who is building himself as profit on the side and being protected by the Inspector General in Bankruptcy …. who
would have thought!!!! … and on top of it all Adam Toma is on the Audit committee..... so... who is auditing the auditors at ITSA!!!!!!
Very funny... Very Funny...................... Veronique Ingram needs a good fuck up her  ARSE

Commonwealth Ombudsman Statistics 2011-2012

This is the Commonwealth Ombudsmans statistics for 2011-2012.
The New Commonwealth Ombudsman is Collin Neave. He is on a salary of $380,00 to fuck over anyone who makes a complaint about Government Agencies or Departments.
He  has been the Banking industry Ombudsman ( admitting he only investigated 18% of complaints) and more recently the Financial Services Ombudsman ( FOS).
With this amount of experience it is clear he has his fingers up everyone's ARSE.

 The statistics this financial year   do not reveal a clear picture of complaints. Instead , this fucker at the Commonwealth Ombudsman has made a decision that  statistics on complaints should only be revealed on Government portfolio and not individual Departments as it has always been. 

George Masri( Assistant Senior Commonwealth Ombudsman)  after a FOI request on the Investigation standards of the Commonwealth Ombudsman clearly states that the " Commonwealth Ombudsman  do not have an investigation Policy"
All I can say is " Keep wanking yourself George or get Colin Neave to wank you"

appendix 3: statistics

Statistics concerning the Portfolio

PORTFOLIO/AGENCY	RECEIVED	FINALISED
		NOT INVESTIGATED		INVESTIGATED
	Total Received Approaches	Category 1	Category 2	Category 3	Category 4	Category 5	Total Finalised Approaches
ACT	763	338	241	126	27		733
Agriculture, Fisheries and Forestry	95	34	41	13	4		92
Attorney-General's	569	257	238	73	27		595
Broadband, Communications and the Digital Economy	4246	2009	1786	424	62		4281
Climate Change and Energy Efficiency	99	31	29	27	13		100
Commonwealth Parliamentary	4	4					4
Courts	66	33	27	6			66
Education, Employment and Workplace Relations	724	332	275	95	29		731
Defence	662	202	270	176	52	6	706
Families, Housing, Community Services and Indigenous Affairs	337	68	175	82	28		353
Finance and Deregulation	111	28	64	13	9		114
Foreign Affairs and Trade	140	79	51	5	3		138
Health and Ageing	162	64	65	31	4		164
Human Services	8967	4910	1875	1984	279		9048
Immigration and Citizenship	1921	1005	735	229	51	1	2021
Industry, Innovation, Science, Research and Tertiary Education	85	29	36	9	3		77
Infrastructure and Transport	76	29	25	17	6		77
Prime Minister and Cabinet	24	15	8	2	1		26
Regional Australia, Local Government, Arts and Sport	45	29	14	8			51
Resources, Energy and Tourism	9	1	6	2	1		10
Sustainability, Environment, Water, Population and Communities	28	11	11	2	1		25
Treasury	3234	1386	1393	306	214		3299
Out of Jurisdiction/OMB	17101	16100	930	121	8		17159
Overseas Student Ombudsman	588	18	342	172	38	1	571
Private Postal Operators	36	7	25	3	1		36
GRAND TOTAL	40092	27019	8662	861	861	9	40477

APPENDIX 3: CONTINUED

Statistics concerning the Portfolio continued

FINALISED
REMEDIES
	Action expedited	Apology	Decisions changed or reconsidered	Disciplinary action	Explanation	Financial Remedy	Law, policy or practice changed	Other non-financial remedy	Remedy provided by agency without Ombudsman intervention	Grand Total
ACT	15	13	13	6	102	3	733	12	12	176
Agriculture, Fisheries and Forestry	2	1	1	13	7	1	2	1	1	16
Attorney-General's	12	8	9	2	48	2	1	5	4	91
Broadband, Communications and the Digital Economy	69	271	118	107	704	174	15	120	26	1604
Climate Change and Energy Efficiency	3	3	6	27	16	6	2	4	2	42
Commonwealth Parliamentary
Courts							1	1	1	3
Education, Employment and Workplace Relations	18	6	13	95	108	15	2	5	6	173
Defence	37	13	27	2	115	21	1	17	11	244
Families, Housing, Community Services and Indigenous Affairs	18	2	3	82	85	1	6	7	4	126
Finance and Deregulation	1	28	1	13	8	1	1		1	13
Foreign Affairs and Trade			1	1	8	2				12
Health and Ageing	5	1	2	31	16	1	3	2		30
Human Services	441	191	337	25	1265	474	20	106	140	2999
Immigration and Citizenship	20	18	25	1	76	11	12	19	14	196
Industry, Innovation, Science, Research and Tertiary Education		1	1	1	4		1	0	2	10
Infrastructure and Transport	3	2	4	17	6	2	5	1	1	24
Prime Minister and Cabinet	1				2					3
Regional Australia, Local Government, Arts and Sport	2	1			3			1		7
Resources, Energy and Tourism					2		1			3
Sustainability, Environment, Water, Population and Communities	1							1	1	3
Treasury	91	67	35	3	320	113	9	29	21	668
Out of Jurisdiction/OMB
Overseas Student Ombudsman	6	12	57		83	52	6	18	4	238
Private Postal Operators	1	1	1	1	3	1				8
GRAND TOTAL

Commonwealth Ombudsman

This section does not apply to misconduct and breaches of the bankruptcy Act Margaret Chinnery and Kent Pervis you idiots......

BANKRUPTCY ACT 1966 - SECT 134

Powers exercisable at discretion of trustee [see Table B]

             (1)  Subject to this Act, the trustee may do all or any of the following things:

                     (a)  sell all or any part of the property of the bankrupt;

                    (aa)  accept, without terms or conditions, or subject to terms and conditions, a sum of money payable at a future time as the consideration or part of the consideration for the sale of any property of the bankrupt;

                   (ab)  lease any property of the bankrupt;

                    (ac)  divide among the creditors, in its existing form and according to its estimated value, property that, by reason of its peculiar nature or other special circumstances, cannot readily or advantageously be sold;

                     (b)  carry on a business of the bankrupt so far as may be necessary to dispose of it or wind it up for the benefit of creditors;

                     (c)  postpone the winding-up of the estate;

                     (d)  prove in respect of any debt due to the bankrupt;

                   (da)  mortgage or charge any of the property of the bankrupt for the purpose of raising money for the payment of the debts provable in the bankruptcy;

                     (e)  compromise any debt claimed to be due to the bankrupt or any claim by the bankrupt;

                      (f)  make a compromise with a creditor or a person claiming to be a creditor in respect of a debt provable, or claimed to be provable, in the bankruptcy;

                     (g)  make a compromise in respect of any claim arising out of the administration of the estate of the bankrupt, whether the claim is made by or against the trustee;

                     (h)  deal with property to which the bankrupt is beneficially entitled as tenant in tail in the same manner as the bankrupt could deal with it if he or she were not a bankrupt;

                      (i)  obtain such advice or assistance as he or she considers desirable relating to the administration of the estate or to the conduct or affairs of the bankrupt;

                    (ia)  refer any dispute to arbitration;

                      (j)  bring, institute or defend any action or other legal proceeding relating to the administration of the estate;

                     (k)  execute powers of attorney, deeds or other instruments for the purpose of carrying the provisions of this Act into effect; and

                    (m)  employ the bankrupt:

                              (i)  to superintend the management of the whole, or a part, of the property of the bankrupt;

                             (ii)  to carry on the bankrupt's trade or business for the benefit of the bankrupt's creditors; or

                            (iii)  to assist in any other way in administering the property of the bankrupt;

                            and, in consideration of the bankrupt's services, make such allowance to the bankrupt out of the estate as the trustee considers reasonable;

                  (ma)  make such allowance out of the estate as he or she thinks just to the bankrupt, the spouse or de facto partner of the bankrupt or the family of the bankrupt;

Note:       See also subsection 5(6).

                     (n)  superintend the management of the whole, or a part, of the property of the bankrupt;

                     (o)  administer the property of the bankrupt in any other way.

          (1A)  An allowance made to the bankrupt in pursuance of paragraph (1)(m) may be reduced by the Court upon the application of an interested person.

             (3)  Subject to this Act, the trustee may use his or her own discretion in the administration of the estate.

             (4)  The trustee may at any time apply to the Court for directions in respect of a matter arising in connexion with the administration of the estate.

Note:          Section 178 allows an application to be made to the Court by the bankrupt, a creditor or any other person who is affected by an act, omission or decision of the trustee.

COMMONWEALTH OMBUDSMAN

Is everyone that works at the Commonwealth Ombudsman idiots... Section 134(3) cannot be applied to misconduct and breaches of the Bankruptcy Act

BANKRUPTCY ACT 1966 - SECT 134

Powers exercisable at discretion of trustee [see Table B]

             (1)  Subject to this Act, the trustee may do all or any of the following things:

                     (a)  sell all or any part of the property of the bankrupt;

                    (aa)  accept, without terms or conditions, or subject to terms and conditions, a sum of money payable at a future time as the consideration or part of the consideration for the sale of any property of the bankrupt;

                   (ab)  lease any property of the bankrupt;

                    (ac)  divide among the creditors, in its existing form and according to its estimated value, property that, by reason of its peculiar nature or other special circumstances, cannot readily or advantageously be sold;

                     (b)  carry on a business of the bankrupt so far as may be necessary to dispose of it or wind it up for the benefit of creditors;

                     (c)  postpone the winding-up of the estate;

                     (d)  prove in respect of any debt due to the bankrupt;

                   (da)  mortgage or charge any of the property of the bankrupt for the purpose of raising money for the payment of the debts provable in the bankruptcy;

                     (e)  compromise any debt claimed to be due to the bankrupt or any claim by the bankrupt;

                      (f)  make a compromise with a creditor or a person claiming to be a creditor in respect of a debt provable, or claimed to be provable, in the bankruptcy;

                     (g)  make a compromise in respect of any claim arising out of the administration of the estate of the bankrupt, whether the claim is made by or against the trustee;

                     (h)  deal with property to which the bankrupt is beneficially entitled as tenant in tail in the same manner as the bankrupt could deal with it if he or she were not a bankrupt;

                      (i)  obtain such advice or assistance as he or she considers desirable relating to the administration of the estate or to the conduct or affairs of the bankrupt;

                    (ia)  refer any dispute to arbitration;

                      (j)  bring, institute or defend any action or other legal proceeding relating to the administration of the estate;

                     (k)  execute powers of attorney, deeds or other instruments for the purpose of carrying the provisions of this Act into effect; and

                    (m)  employ the bankrupt:

                              (i)  to superintend the management of the whole, or a part, of the property of the bankrupt;

                             (ii)  to carry on the bankrupt's trade or business for the benefit of the bankrupt's creditors; or

                            (iii)  to assist in any other way in administering the property of the bankrupt;

                            and, in consideration of the bankrupt's services, make such allowance to the bankrupt out of the estate as the trustee considers reasonable;

                  (ma)  make such allowance out of the estate as he or she thinks just to the bankrupt, the spouse or de facto partner of the bankrupt or the family of the bankrupt;

Note:       See also subsection 5(6).

                     (n)  superintend the management of the whole, or a part, of the property of the bankrupt;

                     (o)  administer the property of the bankrupt in any other way.

          (1A)  An allowance made to the bankrupt in pursuance of paragraph (1)(m) may be reduced by the Court upon the application of an interested person.

             (3)  Subject to this Act, the trustee may use his or her own discretion in the administration of the estate.

             (4)  The trustee may at any time apply to the Court for directions in respect of a matter arising in connexion with the administration of the estate.

Note:          Section 178 allows an application to be made to the Court by the bankrupt, a creditor or any other person who is affected by an act, omission or decision of the trustee.

COMMONWEALTH OMBUDSMAN

Why are the Donkeys at the Commonwealth Ombudsman concealing misconduct and breaches of the Bankruptcy Act at ITSA......You stupid donkeys... ITSA is using a section of the Act that does not apply... Good on the idiots from the Commonwealth Ombudsman Margaret Chinnery and Kent Perv

BANKRUPTCY ACT 1966 - SECT 134

Powers exercisable at discretion of trustee [see Table B]

             (1)  Subject to this Act, the trustee may do all or any of the following things:

                     (a)  sell all or any part of the property of the bankrupt;

                    (aa)  accept, without terms or conditions, or subject to terms and conditions, a sum of money payable at a future time as the consideration or part of the consideration for the sale of any property of the bankrupt;

                   (ab)  lease any property of the bankrupt;

                    (ac)  divide among the creditors, in its existing form and according to its estimated value, property that, by reason of its peculiar nature or other special circumstances, cannot readily or advantageously be sold;

                     (b)  carry on a business of the bankrupt so far as may be necessary to dispose of it or wind it up for the benefit of creditors;

                     (c)  postpone the winding-up of the estate;

                     (d)  prove in respect of any debt due to the bankrupt;

                   (da)  mortgage or charge any of the property of the bankrupt for the purpose of raising money for the payment of the debts provable in the bankruptcy;

                     (e)  compromise any debt claimed to be due to the bankrupt or any claim by the bankrupt;

                      (f)  make a compromise with a creditor or a person claiming to be a creditor in respect of a debt provable, or claimed to be provable, in the bankruptcy;

                     (g)  make a compromise in respect of any claim arising out of the administration of the estate of the bankrupt, whether the claim is made by or against the trustee;

                     (h)  deal with property to which the bankrupt is beneficially entitled as tenant in tail in the same manner as the bankrupt could deal with it if he or she were not a bankrupt;

                      (i)  obtain such advice or assistance as he or she considers desirable relating to the administration of the estate or to the conduct or affairs of the bankrupt;

                    (ia)  refer any dispute to arbitration;

                      (j)  bring, institute or defend any action or other legal proceeding relating to the administration of the estate;

                     (k)  execute powers of attorney, deeds or other instruments for the purpose of carrying the provisions of this Act into effect; and

                    (m)  employ the bankrupt:

                              (i)  to superintend the management of the whole, or a part, of the property of the bankrupt;

                             (ii)  to carry on the bankrupt's trade or business for the benefit of the bankrupt's creditors; or

                            (iii)  to assist in any other way in administering the property of the bankrupt;

                            and, in consideration of the bankrupt's services, make such allowance to the bankrupt out of the estate as the trustee considers reasonable;

                  (ma)  make such allowance out of the estate as he or she thinks just to the bankrupt, the spouse or de facto partner of the bankrupt or the family of the bankrupt;

Note:       See also subsection 5(6).

                     (n)  superintend the management of the whole, or a part, of the property of the bankrupt;

                     (o)  administer the property of the bankrupt in any other way.

          (1A)  An allowance made to the bankrupt in pursuance of paragraph (1)(m) may be reduced by the Court upon the application of an interested person.

             (3)  Subject to this Act, the trustee may use his or her own discretion in the administration of the estate.

             (4)  The trustee may at any time apply to the Court for directions in respect of a matter arising in connexion with the administration of the estate.

Note:          Section 178 allows an application to be made to the Court by the bankrupt, a creditor or any other person who is affected by an act, omission or decision of the trustee.

COMMONWEALTH OMBUDSMAN

Allan Asher( commonwealth Ombudsman) is a donkey!! You cannot use S134(3)  of the Bankruptcy Act to justify Misconduct and breaches of the Bankruptcy Act you stupid idiot!!!
Section 134(3) is about the discretion on property.
It does not give ITSA discretion to breach the entire Act.
Why did the Attorney General appoint a donkey to the position of Commonwealth Ombudsman???

COMMONWEALTH OMBUDSMAN

Margaret Chinnery and Kent Pervis conceal and coverup systemic failures and misconduct at ITSA.

COMMONWEALTH OMBUDSMAN

Do not trust the Commonwealth Ombudsman.

COMMONWEALTH OMBUDSMAN

Why is Margaret Chinnery and Kent Pervis ( Commonwealth Ombudsman) concealing misconduct at ITSA

COMMONWEALTH OMBUDSMAN

The Commonwealth Ombudsman conceals systemic  misconduct in Government departments!!