ITSA's complaint handling procedures

Following is a copy of ITSA's complaint handling procedure.
Following this also refers to how complaints are to be lodged or requests for reviews by Bankruptcy Regulations.
Considering Bankruptcy Regulation has no investigation policy or standards or fails to comply with the AGIS this is why complaints are fucked over.
Adam Toma has failed to comply and ensure any standards of Bankruptcy Regulations.
Mathew Osborne is also giving advice that trustees have the discretion to fuck everyone over. This is also the advice by ASIC that they have the discretion to also fuck you over. …........................ so if you have made a complaint and you have been fucked over and you do not understand why it is because both ITSA and ASIC have the discretion to fuck you over.

How very funny that Veronique Ingram at ITSA is protecting Adam Toma. Adam Toma, a corrupt Enforcement Manager who is building himself as profit on the side and being protected by the Inspector General in Bankruptcy …. who
would have thought!!!! … and on top of it all Adam Toma is on the Audit committee..... so... who is auditing the auditors at ITSA!!!!!!
Very funny... Very Funny...................... Veronique Ingram needs a good fuck up her  ARSE

ASIC/Discretion to fuck you over!!

 Just like ITSA ASIC uses discretion to fuck you over!!!!!!!!!!!
12-241MR ASIC relief decisions: February to May 2012

Friday 28 September 2012


ASIC has released its latest report about decisions on applications to grant relief from the law, covering 1 February to 31 May 2012.

The report, Overview of decisions on relief applications (February to May 2012) (REP 303), aims to improve the level of transparency and the quality of publicly available information about decisions ASIC makes when asked to exercise its discretionary powers to grant relief from provisions of the Corporations Act 2001 (Corporations Act), the National Consumer Credit Protection Act 2009 (National Credit Act) or the National Consumer Credit Protection (Transitional and Consequential Provisions) Act 2009 (Transitional Act). The report also discusses the various relevant publications released during this period.

ASIC uses its discretion to vary or set aside certain requirements of the law where there is a net regulatory benefit or where ASIC can facilitate business without harming other stakeholders.

REP 303 summarises examples of situations where ASIC has exercised, or refused to exercise, its exemption and modification powers under the Corporations Act. The report also highlights instances where ASIC has considered adopting a no-action position regarding specified non-compliance with statutory provisions. Decisions by ASIC to refuse to exercise its powers are described on an anonymous basis.

The report provides examples of decisions that demonstrate how ASIC has applied its policy in practice which ASIC thinks will be of particular interest for capital market participants and for participants in the consumer credit and financial services industries. The report includes an appendix detailing the relief instruments referred to.

Background

ASIC can modify or set aside certain provisions of Chapters 2D (officers and employees), 2J (share buy-backs), 2L (debentures), 2M (financial reporting and audit), 5C (managed investment schemes), 6 (takeovers), 6A (compulsory acquisitions and buy-outs), 6C (information about ownership of entities), 6D (fundraising) and 7 (financial services) of the Corporations Act.

ASIC also has powers to grant relief under the National Credit Act from the licensing provisions in Chapter 2 and the responsible lending conduct provisions in Chapter 3. ASIC has powers to give relief from the registration provisions in Schedule 2 of the Transitional Act.

ASIC publishes a copy of most of the relief instruments issued in the ASIC Gazette, which is available from the ASIC website. Credit instruments are available from the ASIC website under ‘Credit relief’. 

Applying for relief

Applications for relief must be in writing and should address the requirements set out in Regulatory Guide 51 Applications for relief (RG 51) (and any other regulatory guides relevant to the application).

Applications can be submitted electronically to applications@asic.gov.au. Fees are applicable for relief applications.

Download

• Overview of decisions on relief applications (February to May 2012) (REP 303)
• Previous relief reports

Commonwealth Ombudsman complaint handling procedures

Following is the Commonwealth Ombudsman complaint handling procedures.
The Commonwealth Ombudsman has no investigation policy or standards so any difficult complaints are fucked over.
If you can supply the Commonwealth Ombudsman extensive evidence of systemic corrupt conduct in a department  you can be sure you will be fucked over. This  could only be to protect the Government Agency. 
In my case it was reviewed by Alison Larkin who was acting Commonwealth Ombudsman. At no time did this fat mong misunderstand my evidence. It was clear that she wanted the position of Commonwealth Ombudsman and was prepared to cover up the conduct by senior  managers at ITSA. Both Alison Larkins and Veronique Ingram should be fucked up the arse

 

Commonwealth Ombudsman Statistics 2011-2012

This is the Commonwealth Ombudsmans statistics for 2011-2012.
The New Commonwealth Ombudsman is Collin Neave. He is on a salary of $380,00 to fuck over anyone who makes a complaint about Government Agencies or Departments.
He  has been the Banking industry Ombudsman ( admitting he only investigated 18% of complaints) and more recently the Financial Services Ombudsman ( FOS).
With this amount of experience it is clear he has his fingers up everyone's ARSE.

 The statistics this financial year   do not reveal a clear picture of complaints. Instead , this fucker at the Commonwealth Ombudsman has made a decision that  statistics on complaints should only be revealed on Government portfolio and not individual Departments as it has always been. 

George Masri( Assistant Senior Commonwealth Ombudsman)  after a FOI request on the Investigation standards of the Commonwealth Ombudsman clearly states that the " Commonwealth Ombudsman  do not have an investigation Policy"
All I can say is " Keep wanking yourself George or get Colin Neave to wank you"

appendix 3: statistics

Statistics concerning the Portfolio

PORTFOLIO/AGENCY	RECEIVED	FINALISED
		NOT INVESTIGATED		INVESTIGATED
	Total Received Approaches	Category 1	Category 2	Category 3	Category 4	Category 5	Total Finalised Approaches
ACT	763	338	241	126	27		733
Agriculture, Fisheries and Forestry	95	34	41	13	4		92
Attorney-General's	569	257	238	73	27		595
Broadband, Communications and the Digital Economy	4246	2009	1786	424	62		4281
Climate Change and Energy Efficiency	99	31	29	27	13		100
Commonwealth Parliamentary	4	4					4
Courts	66	33	27	6			66
Education, Employment and Workplace Relations	724	332	275	95	29		731
Defence	662	202	270	176	52	6	706
Families, Housing, Community Services and Indigenous Affairs	337	68	175	82	28		353
Finance and Deregulation	111	28	64	13	9		114
Foreign Affairs and Trade	140	79	51	5	3		138
Health and Ageing	162	64	65	31	4		164
Human Services	8967	4910	1875	1984	279		9048
Immigration and Citizenship	1921	1005	735	229	51	1	2021
Industry, Innovation, Science, Research and Tertiary Education	85	29	36	9	3		77
Infrastructure and Transport	76	29	25	17	6		77
Prime Minister and Cabinet	24	15	8	2	1		26
Regional Australia, Local Government, Arts and Sport	45	29	14	8			51
Resources, Energy and Tourism	9	1	6	2	1		10
Sustainability, Environment, Water, Population and Communities	28	11	11	2	1		25
Treasury	3234	1386	1393	306	214		3299
Out of Jurisdiction/OMB	17101	16100	930	121	8		17159
Overseas Student Ombudsman	588	18	342	172	38	1	571
Private Postal Operators	36	7	25	3	1		36
GRAND TOTAL	40092	27019	8662	861	861	9	40477

APPENDIX 3: CONTINUED

Statistics concerning the Portfolio continued

FINALISED
REMEDIES
	Action expedited	Apology	Decisions changed or reconsidered	Disciplinary action	Explanation	Financial Remedy	Law, policy or practice changed	Other non-financial remedy	Remedy provided by agency without Ombudsman intervention	Grand Total
ACT	15	13	13	6	102	3	733	12	12	176
Agriculture, Fisheries and Forestry	2	1	1	13	7	1	2	1	1	16
Attorney-General's	12	8	9	2	48	2	1	5	4	91
Broadband, Communications and the Digital Economy	69	271	118	107	704	174	15	120	26	1604
Climate Change and Energy Efficiency	3	3	6	27	16	6	2	4	2	42
Commonwealth Parliamentary
Courts							1	1	1	3
Education, Employment and Workplace Relations	18	6	13	95	108	15	2	5	6	173
Defence	37	13	27	2	115	21	1	17	11	244
Families, Housing, Community Services and Indigenous Affairs	18	2	3	82	85	1	6	7	4	126
Finance and Deregulation	1	28	1	13	8	1	1		1	13
Foreign Affairs and Trade			1	1	8	2				12
Health and Ageing	5	1	2	31	16	1	3	2		30
Human Services	441	191	337	25	1265	474	20	106	140	2999
Immigration and Citizenship	20	18	25	1	76	11	12	19	14	196
Industry, Innovation, Science, Research and Tertiary Education		1	1	1	4		1	0	2	10
Infrastructure and Transport	3	2	4	17	6	2	5	1	1	24
Prime Minister and Cabinet	1				2					3
Regional Australia, Local Government, Arts and Sport	2	1			3			1		7
Resources, Energy and Tourism					2		1			3
Sustainability, Environment, Water, Population and Communities	1							1	1	3
Treasury	91	67	35	3	320	113	9	29	21	668
Out of Jurisdiction/OMB
Overseas Student Ombudsman	6	12	57		83	52	6	18	4	238
Private Postal Operators	1	1	1	1	3	1				8
GRAND TOTAL